Returns Policy


Bordello prides itself on its customer satisfaction and we would hope you are thrilled with your purchase. However, should your purchase leave you wanting, Bordello does offer a 14 day Return & Exchange Policy:

Please contact us in the first instance to customer and you will be sent a Returns Form for completion and inclusion. All returns must be sent via Recorded post with a tracking code to the following address:


2 Pritchards Rd

London E2 9AP


Please retain your proof of postage, which may be required. Bordello are not liable for items lost in transit. 

Returned items must be in their original condition, that is unworn, unwashed & with labels intact. We advise returns are made in our original packaging or suitably protected. Bordello cannot accept liability for goods damaged during transit. 

Do remember when trying on knickers to ensure that this is done over your own underwear. For hygiene reasons Bordello are unable to accept any lingerie that appears worn in any way. 

Please read & follow all care instructions. Bordellos Returns Policy does not apply to items, which appear to have been damaged or improperly cared for. 

Items returned later than 7 days from receipt of original delivery will be processed at Bordello’s discretion. 

Lastly, there is no return on discounted products, Hosiery, Knickers, Intimate Toys, Latex or Made to Measure items. 



Where possible we will send you the replacement item within 7 days otherwise please allow the usual shipping and manufacturing times. 

Payment for postage may be required prior to shipping of replacement item depending on return circumstances. 

If you are based outside the UK you may need to pay duties and taxes on the replacement item.



Should a refund be agreed, this will be confirmed to you via email and refunded via your original payment method, excluding Shipping costs (unless for Faulty Items). 

Should a refund be refused, the item will be returned to you and no payment will be issued. 


Credit Notes & Gift Vouchers

Should you be issued a Bordello Credit Note, this is valid for a period of 12 months only from date of issue. 

Should you have been bought a Bordello Gift Voucher, this is valid for a period of 6 months only from date of issue.